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Often if you have an error in case management (i.e. you did not follow one of the steps above), you will see a message indicating that your user is not in a case sharing group or is in more than one case sharing group. If you see this, go back and check your case sharing settings . It or visit the page Debugging Case Sharing errors to know more about the error. It is likely that 1 of your users is not in exactly one case sharing group.

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